Customer service

You can pay by card (such as Visa and Mastercard), Apple Pay, Google Pay, Shop Pay and Klarna. Depending on your country, local methods such as Bancontact, iDEAL | Wero, MB WAY and MobilePay are also available. You see the methods available to you at checkout.

Yes. Our payment providers use security measures that meet European requirements, including Strong Customer Authentication where it applies. Valeryd does not store your full card details.

All prices are in EUR and include VAT. For deliveries within the EU customs and VAT area, no customs or import charges are normally payable, so the price at checkout is the final price. Some special territories have their own rules; if extra costs apply to your destination, we state them before you complete your order.

Refunds go back to the payment method you used, without undue delay and no later than 14 days from the day we receive your withdrawal notice. We may wait with the refund until we have received the item or you have sent us proof that it is on its way.

You receive an order confirmation by email. That confirmation is our agreement: it lists the products, the price and your delivery and billing address. If something in it is wrong, contact us straight away at order@valeryd.se.

Contact us as soon as possible at order@valeryd.se or +46 512 81920, with your order number. You can also withdraw from the purchase within 14 days of receiving the goods, or even before they arrive. You do not need to collect a parcel first.

Contact us at order@valeryd.se with your order number and, if you can, a photo of what you received, and we will get back to you with how we solve it. If we sent you the wrong item, we pay the return shipping.

Email support@valeryd.se or call +46 512 81920, Monday to Friday 08:00–17:00 (CET), closed for lunch 12:30–13:00. For questions about an order, email order@valeryd.se and have your order number to hand.

We deliver to all EU member states except Sweden, where valeryd.se serves you. For delivery outside the EU, email support@valeryd.se for a quote before you order.

Usually 2–5 working days for items in stock. In busy periods it can take a little longer. These times are estimates unless we have agreed a binding date. If no other time has been agreed, we deliver no later than 30 days after the contract is concluded, and your statutory rights for late delivery always apply.

Standard shipping within the EU costs €16, and is free on orders of €199 or more. Bulky goods and pallet freight have their own rates, which depend on the country and the weight. You see the exact shipping cost at checkout, before you pay.

We ship with PostNord and DHL. Some products are sent directly from our suppliers through their own logistics partners.

Yes. When your order ships, you receive a shipping confirmation email with a link to track your parcel.

If you can see transport damage when you receive the parcel, report it to the carrier and to us straight away at support@valeryd.se. A photo of the damage helps.

Service points usually keep a parcel for 7–14 days before it comes back to us. If you do not collect a correctly delivered parcel and we incur costs because you did not fulfil your obligations, we may ask you to cover our reasonable, actual and documented extra costs, such as return shipping by the carrier, to the extent the law allows. We do not charge an automatic fixed fee. Not collecting a parcel is not in itself a withdrawal. To withdraw from your purchase, use our online withdrawal function or write to order@valeryd.se. You can do this even before the goods arrive. Your statutory rights are not affected.

Contact us straight away at order@valeryd.se. We will try to help, but once the order confirmation has been sent we cannot promise to change the address.

Yes. As a consumer in the EU you have a 14-day right of withdrawal from the day you receive your order. Withdraw your purchase here, with the form and the steps.

When you use your right of withdrawal, you pay the direct cost of returning the goods. We recommend that you pack them carefully and keep proof of shipment. If you received the wrong item, or a product does not conform to the contract, Valeryd pays the necessary return shipping.

Yes. Standard products can be returned under your 14-day right of withdrawal. This includes products we assemble to order from standard catalogue options, such as gas springs in standard lengths and forces. Only products made to your individual specifications or clearly personalised are excluded. If you are unsure which part fits, ask us before you order.

• Products made to your individual specifications or clearly personalised, such as axles that we weld or adapt to your own measurements
• Sealed products that cannot be returned for health or hygiene reasons, once the seal is broken
• Products that have been inseparably mixed with other items after delivery

Standard catalogue products are not excluded just because we order or assemble them after you place your order.

1. Email support@valeryd.se. Include your order number, a description of the problem and photos if you can. These help us, but your complaint is valid without them.
2. We tell you how to make the product available for inspection or return. Your complaint does not depend on our prior approval or on a return number.
3. If the product does not conform to the contract, you can in principle choose between repair and replacement, free of charge, and where the law allows, a price reduction or a refund. We pay the necessary costs, including shipping.

Your statutory rights depend on the law of your country of residence, and its mandatory consumer rules always apply. In the EU the seller is liable for lack of conformity for at least two years from delivery. We confirm that we have received your complaint and answer within the time limits that apply under the law of your country.

Your statutory rights apply to everything you buy from us, independently of any guarantee, and a guarantee never limits them. Some products also have their own guarantee, for example our X-Tech brake shoes, which have a lifetime guarantee that the friction lining will not separate from the brake shoe (normal wear and tear is not covered). The terms of such a guarantee are stated in the product information.

Search by the part number, the brake or axle ID, or the product name in the search bar. If you have a Swedish or Norwegian registration number, you can also search by it. A registration number match shows the parts most likely to fit, so check that they match your trailer before you order. If you are unsure, email support@valeryd.se before you order with your registration number and a photo of the type plate (on the axle or the coupling), and we will help you find the right part.

The product page shows whether the item is in stock. Items in stock are usually delivered in 2–5 working days.

Installation should be done by someone with the right skills, or by a professional where safety standards or regulations require it. Our advice is guidance: it is up to you to check that the part matches your vehicle.