Customer service

You can pay by card (Visa, Mastercard, American Express, Maestro, UnionPay), Apple Pay, Google Pay, Shop Pay and Klarna. Depending on your country, local methods such as Bancontact, iDEAL | Wero, MB WAY and MobilePay are also available. You see the methods for your country at checkout.

Yes. All payments are encrypted and meet European security requirements, including Strong Customer Authentication. Card details are processed by our payment provider and never stored by Valeryd.

All prices are in EUR and include VAT. Orders within the EU are not subject to customs or import charges, so the price at checkout is the final price, with nothing extra to pay on delivery.

Refunds go back to the payment method you used, without undue delay and no later than 14 days from the day we receive your withdrawal notice. We may wait with the refund until we have received the item or you have sent us proof that it is on its way.

You receive an order confirmation by email. That confirmation is our agreement: it lists the products, the price and your delivery and billing address. If something in it is wrong, contact us straight away at order@valeryd.se.

Contact us as soon as possible at order@valeryd.se or +46 512 81920, with your order number. If the order has already been shipped, collect the parcel and return it under your 14-day right of withdrawal.

Contact us at order@valeryd.se with your order number and, if you can, a photo of what you received, and we will get back to you with how we solve it. If we sent you the wrong item, we pay the return shipping.

Email support@valeryd.se or call +46 512 81920, Monday to Friday 08:00–17:00 (CET). For questions about an order, email order@valeryd.se and have your order number to hand.

We deliver to all EU member states except Sweden, where valeryd.se serves you. For delivery outside the EU, email support@valeryd.se for a quote before you order.

Usually 2–5 working days for items in stock. In busy periods it can take a little longer. Delivery times are estimates, not guarantees.

Standard shipping within the EU costs €16, and is free on orders of €199 or more. Bulky goods have their own rates: €30 up to 31.5 kg, and €85 for pallet freight above that. You see the exact shipping cost at checkout, before you pay.

We ship with PostNord and DHL. Some products are sent directly from our suppliers through their own logistics partners.

Yes. When your order ships, you receive a shipping confirmation email with a link to track your parcel.

If you can see transport damage when you receive the parcel, report it to the carrier and to us straight away at support@valeryd.se. A photo of the damage helps.

Service points usually keep a parcel for 7–14 days before it comes back to us. We may charge a handling fee for an uncollected parcel: €25 for a standard parcel, and €50 per order for trailer axles and axle packages. If you want to cancel, please collect the parcel and return it instead.

Contact us straight away at support@valeryd.se. We will try to help, but once the order confirmation has been sent we cannot promise to change the address.

Yes. As a consumer in the EU you have a 14-day right of withdrawal from the day you receive your order. Withdraw your purchase here, with the form and the steps.

You pay the return shipping when you use your right of withdrawal, and the item is your responsibility on its way back. For an approved complaint, Valeryd pays the return shipping.

Standard products can be returned under your 14-day right of withdrawal. Custom-ordered and bespoke products cannot. If you are unsure which part fits, ask us before you order.

• Products made to your specifications or clearly personalised, such as custom-ordered parts, custom-sewn covers and bespoke kits
• Sealed products that cannot be returned for health or hygiene reasons, once the seal is broken
• Products that have been inseparably mixed with other items after delivery

1. Email support@valeryd.se before you send anything back. Include your order number, a description of the fault and photos if you can.
2. Wait for our approval and return instructions. You receive a return number to put on the parcel.
3. For an approved complaint we pay the return shipping, and repair or replace the product. If that is not possible, you receive a price reduction or a full refund.

You can report an original defect for up to three years from the day you received the product. Report it within a reasonable time after you notice it; within two months is always reasonable.

Valeryd gives a 2-year factory warranty on all products unless stated otherwise. It covers defects from manufacturing, material or design. It does not cover normal wear and tear, external damage, incorrect installation or use for something the product was not made for. Some products have their own warranty terms, stated in the product description or the documentation that comes with them. The warranty never limits your statutory right to make a complaint.

Search by the part number, the brake or axle ID, or the product name in the search bar. If you have a Swedish or Norwegian registration number, you can also search by it. If you are unsure, email support@valeryd.se before you order, with a photo of the old part or its markings, and we will help you find the right one.

The product page shows whether the item is in stock. Items in stock are usually delivered in 2–5 working days.

Installation should be done by someone with the right skills, or by a professional where safety standards or regulations require it. Our advice is guidance: it is up to you to check that the part matches your vehicle.